1. Information We Collect
- Account data: name, email address, phone number where provided, login details, plan status, preferences, and support communications.
- Usage data: feature usage, device and browser details, IP address, log data, approximate location, diagnostics, and product interaction events.
- AI prompts, uploads, and generated outputs: prompts, uploaded files, instructions, chat history, generated outputs, builder artifacts, media inputs, and related metadata needed to provide TwekeeGPT features.
- Payment data: transaction records, plan details, billing status, and limited payment identifiers from payment processors such as Stripe. QERA AI does not store full card numbers when processed by third-party payment providers.
2. How We Use Information
We use information to provide TwekeeGPT, authenticate accounts, process subscriptions and AI credits, respond to support requests, secure the service, prevent abuse, improve reliability, personalize product experiences, and comply with legal obligations.
3. AI Content Processing
AI prompts, uploaded files, and generated outputs may be processed by QERA AI systems and selected service providers to deliver requested AI chat, tools, builder, IDE, media, marketplace, and credit-based features. Avoid submitting sensitive personal, financial, health, confidential, or third-party data unless you have the right to do so and the feature is appropriate for that data.
4. Service Providers
We may use cloud providers, model providers, analytics tools, email/support providers, security tools, and payment processors such as Stripe to operate TwekeeGPT. These providers process information under their own terms and privacy commitments as applicable.
5. Cookies
TwekeeGPT and QERA AI websites may use cookies, local storage, and similar technologies for login sessions, preferences, security, analytics, performance, and payment flows. You can control cookies through your browser settings, though some features may not work correctly without essential cookies.
6. Security
We use reasonable technical and organizational measures designed to protect information, including access controls, secure transport, monitoring, and provider security controls. No online service can guarantee absolute security, so users should maintain strong passwords and protect account access.
7. User Rights
Depending on applicable law, you may request access, correction, deletion, export, or restriction of your personal information. We may need to verify your identity before processing a request and may retain limited information where required by law or legitimate business needs.
8. Contact
For privacy questions or user rights requests, contact QERA AI at contact@qeraai.in.